Alternative Channels Manager at KCB Bank Kenya

Reporting to the Senior Manager Personal Banking & Channels, the jobholder is responsible for  implementing business strategies for Agency Banking, Money Transfer Services (MTS), Mobile Banking and Cards Businesses through rollout to market and business growth.

Key Responsibilities:

•    Formulate and execute Agency Banking, MTS, Mobile Banking and Cards Business strategies in line with the Bank Business Strategic Plan.
•    Take lead in co-ordination of regular business improvement plans and projects for initiatives under department.
•    Recruitment and management of Agents in compliance with the set Agent selection criteria and ensuring customer usage of Iwacu Agents outlets and sub-agents for MTS.
•    Own monitoring of channels availability and performance to ensure high levels of customers’ satisfaction.
•    Increase utilization of products and services at alternative channels network.
•    Drive new innovations to support non-traditional services to support credit application and loan repayments.
•    Execute operational excellence, cost management and compliance to internal policies and Central Bank of Rwanda guidelines.
•    Champion customer service and implementation of quality service delivery standards.
•    Own and take accountability for profitability of Alternative Channels business.

The Person:
For the above position, the applicant should have:-

•    University Degree with a major in Business Administration, from a recognized university. Possession of a postgraduate degree or professional qualification in a related field will       be an added advantage.
•    Minimum of 5 years’ experience in General Banking of which at least 2 of those should be in a leadership role.
•    Must demonstrate high levels of creativity and analytical ability
•    Highly developed interpersonal skills and ability to build strong working relationships, both internally and externally.
•    Knowledge of banking trends, administrative skills, project management and business strategy