Information Communication Technology Officer II at National Commission for Science, Technology and Innovation

REF:ICTO II/8 /8/2017

The position is responsible for the provision of technical advice, support, development and implementation of ICT Hardware, software, Network and communication devices and equipment’s at the Commission.

Duties and Responsibilities
Technical ICT Support

1. Install, upgrade, manage and maintain wireless network.
2. Respond to ICT support requests in a timely fashion to ensure minimum disruption to staff at all times.
3. Ensuring that ICT equipment’s and associated peripherals are ready for use and
operating correctly.
4. Participate in the NACOSTI ICT equipment’s procurement inspection team and ICT
technical evaluation committee.

Configuration &Installation

1. Install, configure and maintain the acceptable standards for server installations and applications.
2. Support, maintain and monitor all networked, software and communication servers in the NACOSTI intranet.
3. Responsible for creating a scheduled approach of rolling out new network. communication, hardware and software, including acquisition, testing and assessing the needs of user training.

Server & Network Support

1. Work to and give guidance to others on the Commission’s acceptable use policy on
ICT resources.
2. Perform random network and connectivity checks to ensure that Internet connectivity is maintained and appropriately audited.
3. Perform preventive maintenance duties on items of ICT hardware, software and the
NACOSTI network.
4. Identify software, hardware and working practices required to fulfill the functional specification as defined by NACOSTI ICT policy.
5. Monitor the Commissions’ backup, virus protection and security procedure, note risks to
ICT systems and suggest precautions to the MANAGER - ICT.
6. Responsible for management, maintenance and upgrades of hardware including workstations, laptops, servers, printers, switches, projectors, interactive whiteboards and audio systems on a day to day basis.

Administration & Supervision

1. Administer and support Biometric, QMS and ERP core platform software’s in the
Commission
2. Manage back-up files and archiving materials where appropriate and ensuring that copyright and data protection laws are upheld.
3. Supervise and monitor ICT Service providers and vendors, implementation management of service Level agreements (SLA) and legalization of all software

Qualifications, Competencies and Experience required for appointment to this position:

(i) Bachelor’s degree in Computer Science, Information Technology or Computer
Information Systems from a recognized Institution;
(ii) Served in a comparable position in the Public Service or Private Sector for a minimum period of three (3) years post qualification experience;
(iii) Demonstrated professional competence in ICT work as reflected in work performance
and results;
OR
(i) Served in the grade of Information Communication Technology Assistant I or in a comparable and relevant position in the Public Service or Private Sector for a minimum period of five (5) years;
(i) Higher Diploma in Computer Science/Information Communication Technology; from a recognized Institution;
(ii) Demonstrated professional competence in ICT work as reflected in work performance
and results;

Core competencies

1. Customer care,
2. Data protection and health and safety policies
3. Project management and supervisory skills.
4. Team player and ability to adopt flexible working practices.