Business Process Manager at Orange Telkom

Role Purpose:

The job holder will play a critical role in the “on boarding” of Branded Resellers for Telkom Kenya with a focus on the business processes.

Key Duties and Responsibilities:

• Take responsibility for evaluating, designing, executing, measuring, monitoring and controlling business processes as part of the branded reseller project.
• Work to ensure that business process outcomes are in harmony with the branded reseller’s strategic goals by working collaboratively across all departments of the organization and partners to help improve the management of the business processes.
• Focusing on the entire process from beginning to end, introducing innovation into the process that can impact results that can assist the branded reseller department to meet its business objectives and goals.
• Facilitate business process within branded reseller department and monitor other members of staff towards attaining business goals
• Construct a business process methodology toolbox
• Process managers engage employees to inspire and empower them to provide input into process change. They encourage employees to embrace the new process once it is implemented.
• Benchmark and analyze various business processes.
• Apply a holistic approach to process innovation through continuous improvement towards excellence performance

Academic/ Professional Qualifications
• Bachelor’s Degree in Business, IT, Telecommunications or other related field
• Minimum of 7 years’ experience in managing projects with a focus on business processes
• Experience of the Telecommunications industry will be an added advantage
• Solid project management experience and qualifications
• Familiarity of managing projects in a technical environment is critical

Professional Skills:

• Initiative and Hand on
• Ability to work long hours to meet deadline
• Innovative
• Team Player
• Ability to work without supervision
• Results oriented
• Good interpersonal skills