Technical Customer Service Manager at Corporate Staffing

Technical Customer Service Manager Job Responsibilities

• Develop a Customer Service department that is efficient and profitable while maintaining high customer satisfaction
• Recruit, mentor and develop customer service agents and nurture an environment where they will excel through encouragement and empowerment
• Develop clear service procedures, policies and standards
• Improve customer service experience, create engaged customers and facilitate organic growth
• Maintain customer records efficiently and organize the customer database for future reference.
• Participate in the organization of events at the organization
• Provide detailed statistical analysis and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Take ownership of customer issues and follow problems through to resolution

Requirements for the Technical Customer Service Manager Job

• A degree in Engineering or related technical area of study
• Additional training in Customer Service or a business related field is desirable
• 3-5 years working experience as a Customer Service manager preferably in a similar technical field
• Strong working knowledge of customer service software, databases and tools
• Excellent problem solving skills.
• Excellent Communication skills, both oral and written
• Presentable and an outgoing personality
• Ability to multi-task and get things done to completion
• A Team player with a positive attitude and good interpersonal and communication skills