Front Office Agent at Fairmont Hotels & Resorts

Summary Of Responsibilities

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Primary Location

Kenya-Nairobi-Fairmont The Norfolk

Employee Status

Regular

Job Level

Colleague

Schedule

Full-time

Shift

Rotating / Shift Work

Travel

No

Closing Date

• May.2017, 10:59:00 PM

Qualifications

• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

   

Visa Requirements: Must be a Kenyan Citizen