Change Manager at Equity Bank Kenya

Job Purpose:

Responsible for supporting business transformation and delivering organizational change management activities, the role holder will be a link between the various stakeholders in various project lifecycles while ensuring successful adoption of new systems and processes.

As part of project delivery, the incumbent will need to:

Duties & Responsibilities

• Lead and supervise the change management execution team consisting of Bank’s staff in implementing the various change strategies

• Design and manage group communication plans and activities that relate to HR, including status reports to the steering committee, PMO and business owners

• Day to day and End to end change management including change management initiation, project planning, project execution monitoring and control and project closure

• Conduct periodic readiness assessments and advise on remedial and corrective action

• Review and approve all change management deliverables

• Liaise with the PMO and other project managers to ensure change management objectives are implemented

• Escalate change management issues and risks to business unit heads, project steering committee and PMO

• Act as subject matter expert and point of reference for the business processes and expectations of their department

• Keep the department leaders informed of the progress of the project, emerging issues and areas that need their intervention

• Champion the Implementation of business process changes and act as a change agent

• Participate in change management activities including launches, milestone events and culture assessments or readiness assessments

• Participate in UAT and approve the test modules and other system functionality to be used and advise on and schedule trainings for various stakeholders

• Provide feedback on user manuals and training material for use by the departments

• Highlight any project risks or issues to the change management teams

• Identify change management and user adoption related business issues/risks and recommend options and plans to remediate

• Act as a coach to senior leaders and executives in helping them fulfill the role of change sponsor

Qualifications & Experience

• Bachelor’s Degree in Business Administration or management
• A master degree or MBA will be a requirement
• At least 8 years of experience in a management role with bias in project management, change management, stakeholder management and training
• Change Management professional qualifications will be an added advantage
• Background in Human Resources will be desired

Key Competencies and skill

• Experience in managing change related to Oracle - ERP and IT change management is a plus.
• Excellent communication skills
• Great customer focus skills and attention to details
• Ability to work with diverse teams and to adapt to fast changing environment
• Ability to lead and influence