System Analyst - Mediation & BI at Orange Telkom

Role Purpose:

The System Analyst – CRM & Service Delivery is responsible for administering and operating the mediation and BI applications.

Key Duties and Responsibilities

• System administration of Mediation and BI applications
• Coordinate with business departments and application vendors implement product & services
• Monitor Mediation and BI, applications ensuring that all downstream applications receive inputs. Perform data catch-up and other corrective actions in the event of faults.
• Perform data quality and consistency checks on data in the BI, DWH applications.
• Generate and circulate daily, weekly and monthly application QOS reports.
• Perform root cause analysis of all reported bugs and recommend actions for permanent resolution.
• Raise change requests with the vendors for any application configuration changes.
• Raise tickets with vendors and ensure follow up & closure.
• Generate on-demand Business Intelligence reports for the Business Users. Liaise with vendor to design queries and KPIs.
• Document Mediation and BI processes and develop data flow diagrams.
• Update the document repository with any application design changes.
• Research and development – Recommend possible improvements to architecture. Contribute to development of Mediation & BI systems.

Academic Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.
• At least 2-6 years’ experience in a similar position.

Professional Qualifications

• Programming (C#, Vb.Net, PHP)
• Unix & Microsoft OS
• SQL & Scripting in Oracle/MySQL/MS SQL data base

Key Competencies:

• Customer focus.
• Ability to work as part of a team.
• Leadership and team building.