Customer Care & Admin Assistant at Duma works

Customer Care & Admin Assistant Job Responsibilities

Administrative Works

• Respond to all client queries and emails;
• Respond to all phone calls;
• Ensure company compliance;
• Proof read all company material and edit-suggested changes;
• Take note of, document and actively follow up on all business development initiated email conversations;
• Do follow-up email on all potential clients every four days;
• Design format and implement the generation of weekly reports of business development actions;
• Keep an up to date record of all business development activities;
• Follow up on invoices, Know your customer documents during on boarding;
• Document and keep clear backed up record of all company expenditures;
• Prepare a monthly cost report;
• Address all client issues;
• Handle correspondence between client HR and the company;
• Management of office equipment;
• Maintaining a clean and enjoyable working environment;
• Handling external or internal communication or management systems;
• Managing clerical or other administrative staff;
• Organizing, arranging and coordinating meetings.

Client relation and Marketing

• Implement the Business research and development works;
• Social media marketing strategy drafted by management;
• Daily updates of Facebook account;
• 5 Relevant tweets a day on twitter handle;
• Generate business development leads targeting SME’s, Sacco’s, chamas, etc in Kenya;
• Make meetings arrangements and present a schedule of meetings for the directors;
• Run the diary of all company products presentations by business development;
• Attracts potential customers by answering product and service questions;
• Suggesting information about other products and services;
• Opens customer accounts by recording account information;
• Maintains customer records by updating account information.

Business research and development

• Actively map out all competitors in our industry and what they are charging –Monthly report;
• Contact 5 clients daily for customer care and feedback and write actionable reports;
• Be ready to carry out business presentations to possible clients on short notice.

P.A to the directors

• Be ready to take on other assigned duties as far as pushing forward the vision of Thompson Knox is concerned.

Qualifications for the Customer Care & Admin Assistant Job

• Diploma or Degree in any business related course;
• 2+ years in Administration and Customer Service;
• Administration and Customer Service in a financial institution is a plus;
• Background in sales or will also be an added advantage.

Competencies

• Eloquence and attention to detail;
• Passionate about technology;
• An ability to remain calm under extreme pressure.
• Excellent organisational skills.
• Ability to work with teams and take initiative;
• A thorough and methodical approach to your work;
• Ability to work under pressure.