ICT Officer at Catholic Medical Mission Board’s (CMMB)

The Position
Reporting to the Senior Manager – Finance & Administration, the ICT officer will provide support and assistance to members of the CMMB Kenya team in the delivery of ICT projects.

This will include maintaining and supporting CMMB Kenya ICT systems, solutions and services across departments and field offices.
 

Responsibilities
 

User support and Systems maintenance

• Ensure that computers and other ICT facilities in CMMB Kenya are in good working condition and the users are given support whenever required.
• Initiate and support processes for formulating Information and Communication Technology policies, and procedures at CMMB Kenya, and monitor implementation.
• Continually assess ICT needs at CMMB Kenya and develop appropriate plans and budgets for addressing gaps
• Provide technical guidance in the procurement of ICT hardware and software.
• Provide training, advice and technical support to CMMB staff on proper usage and handling of ICT facilities
• Rationalize and harmonize diverse data sets to ensure an integrated database system for CMMB Kenya and all users, including interconnectivity of workstations
• Install and maintain CMMB Kenya local and wide area systems and services including installation and configuring of software applications, and data and systems security
• Carry out software design and development as appropriate
• Perform regular system upgrades.
• Organize for the appropriate servicing and maintenance of CMMB Kenya ICT facilities
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Keep records of repairs and fixes for future reference.
• Provide technical support to programmes and stakeholders to effectively utilize CMMB ICT infrastructure
• Monitor progress of work plan implementation, identify issues (technical and coordination), and offer solutions.
• Support CMMB field offices with ICT issues
• Set up hardware and install and configure software and drivers
• Maintain and track all CMMB Kenya IT Assets and Contacts

Database administration:

• Provide documentation for CMMB programmes and custom listing of data condition and availability at CMMB
• Provide ICT support in the development and maintenance of the CMMB databases, website and intranet
• Support the M&E function like Data entry and generation of reports and to maintain an up to date Resource Centre;
• Produce CMMB communication materials and formatting of standard organization E-Documents
• Take a leading role in Electronic Branding and Marketing of CMMB programs and other activities including the creation and managing of CMMB-Kenya Facebook account, Twitter, etc
• Ensure each department back-ups and shared drives are secure and promptly effected
• Perform other relevant duties as may be assigned by Management

Qualifications and Experience:

• Bachelor’s Degree in IT, Computer Science, or Software Engineering
• IT certification
• 5 – 3 years’ experience in related field preferably in INGO.
• Strong technical skills in network system administration and user support
• In-depth knowledge of networks, software and ICT equipment
• Basic programming skills
• Good interpersonal and communication skills
• Ability to prioritize and ensure timely completion of short and long-term projects with minimum supervision