Help Desk Assistant at The Nairobi Hospital

REF/HDA/06/17

The successful candidates will be team players with the ability to effectively add value to enabling good patient outcomes and shape best clinical and non-clinical practice

Roles for the Help Desk Assistant Job

Reporting to the Assistant Engineer – Planning, the successful candidate will be responsible for the following amongst others:

• Man the help desk and keep a log of all help desk interactions.
• Receive maintenance requests through maintenance request cards, email, phone and verbally and keep an up to date register of all maintenance requests.
• Direct the requests to the supervisors for allocation to the maintenance team.
• Document and track the status of all maintenance requests, and share a weekly report with users.
• On a daily basis prepare and circulate the out of service / intermittent operating equipment report and circulate by 8:00 am daily.
• On a continuous basis, summarize and update the Hospital engineering and maintenance management team on status and progress of the maintenance requests. (several times daily)
• Maintain a record, track and on a monthly basis and distribute utilities consumption reports (both quantity and value).
• Maintain a utilities monitoring record and flag any utilities that requires attention.
• Prepare daily, weekly, monthly, quarterly and annual reports on maintenance requests, utilities and other activities in Engineering.

Help Desk Assistant Job Qualifications

• Degree in Electrical/Mechanical/Biomedical or related field.
• Computer literate.
• Flexible, willing and able to learn new skills
• Good organizational skills
• Good interpersonal skills.