Call Center Agent - IT Products at Corporate Staffing

Call Center Agent Job Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications for the Call Center Agent Job

• A Diploma in IT or any related field
• At least 1 year of Customer Service Experience.
• Must have attained a B+ in KCSE
• Must have sold IT products e.g laptops, phones etc.
• Presentable & Should be a fast thinker
• Quality Focus.
• Problem Solving.
• Market Knowledge.
• Documentation Skills.
• Listening skills.
• Telephone Skills.
• Resolving Conflict.
• Analyzing Information.
• Multi-tasking