Patient Referral Coordinator at Aga Khan University Hospital

Position Summary: The Patient Referral Coordinator will provide corporate client support, serving as a liaison to specific corporate clients and also participating in formulation of business growth plans for the hospital.

Key responsibilities:

• Communicate and Coordinate referral appointments from outside doctors
• Organize one-on-one visits with corporates in regards to outside referrals and processes
• Plan for one-on-one visits to doctors mainly outreach centres and other referring doctors
• Follow-ups through emails and telephone conversations
• Respond to questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
• Continuously work with the foundations of medical tourism ensuring we follow best practices, negotiate on accommodations and if necessary packages for long stay and family accommodations
• Coordinate care and ensure the referring doctors are updated on patient progress and discharge plan
• Keep the referring doctor’s and institutions database and continuously update on AKUHN new services/clinical staff

Skills, Qualifications and Experience:

Applicants must have a bachelor’s degree in Marketing or equivalent.

The successful candidate(s) should have a minimum of five (5) years of Hospital Care Management experience, strong interpersonal skills, ability to work well under pressure and good time management.

S/he should be an expert in report writing. Knowledge of French will be an added advantage