Operations Supervisor at Motivate We Consulting (MWC)

The purpose of this role is supervision and execution of cleaning operations services such as post construction cleaning; floor washing, polishing & maintenance; carpet steam & dry cleaning; and degreasing of oil stained facilities. The Operations supervisor is responsible for ensuring that the 100% customer satisfaction is achieved.

Responsibilities for the Operations Supervisor Job

• Ensure that services are operated safely, hygienically and to contractual specifications.
• Overall accountability for input & accuracy of timesheets.
• Attend client program meetings & agree timelines in line with available resources.
• Ensure that adequate resources are available for the works to be progressed in accordance with the schedule
• Ensure that job schedules & all associated contracts paperwork is completed accurately & fully detailed.
• Ensure all cleaning operations are executed within the agreed time frame
• Ensure the proper utilization of materials to execute jobs
• Create a detailed work schedule for each of cleaning operations assigned
• Manage relationship with all stakeholders
• Ensure timely and satisfactory resolution of all customer complaints/issues

Qualifications for the Operations Supervisor Job

• Minimum of a Diploma holder in any relevant course
• At least 3 years’ experience in similar position.
• Proven experience in leading a cleaning team.
• Understanding of various cleaning approaches and methods.
• Industry acumen and knowledge of external cleaning developments and innovations.
• Basic to Intermediate level of proficiency in the use of Microsoft Office Package