Area Manager at Duma works

About the role

The area manager will recruit, train and manage a team of around 8 junior staff called group coordinators whose main job is to build relationships with clients and is a mix of a sales and a loan offer role.

The hire will be responsible for achieving set targets for the area that include both sales and client repayment behaviour.

The hire will also work directly with one of the founders on business development and strategy. In addition, this is an opportunity to be part of a growing start-up with big ambitions and a dedicated team but it also means that it’s a rapidly changing environment. Be aware!

Area Manager Job Responsibilities

• Recruit and train group coordinators under the current curriculum in the area of your operation
• Obtaining and retaining the right talent is a strategic priority at Bidhaa Sasa
• Monitor and support the team of group coordinators ensuring they reach their targets in their assigned territories and administrative duties are completed
• Continually evaluate the team, conduct performance review and develop internal trainings to strengthen skills
  Analyse company customer relations and how to improve service for current and new customers
• Run the area office, including all administrative duties, and travel frequently to the field to monitor activities, manage team, and meet with customers. You run the show! There are no secretaries and all that!

Requirements for the Area Manager Job

• You’re passionate about rural development and making a difference for the less well-off in this country and excited about working in a multi-cultural environment
• Excellent relationship building skills are a must. Above all, you’re a listener. You are self-driven, highly organised and able to operate independently towards set targets
• At least one-year experience of managing a team of employees (not just casual workers)
• Minimum two years’ experience as loan officer or field officer working directly with clients in rural areas
• Sales experience an advantage but not a must
• BSc in Business Studies, Rural Development or equivalent
• Willingness to start trainee programme in Webuye or Kapsabet for 2 months before relocation to Mumias, Vihiga or Matunda. We run a 6 day work week out there
• Knowledge of local dialects a strong advantage.