Project Assistant at CloudFactory

The Job:

As a Project Assistant with CloudFactory you will be the bridge between two sets of clients: customers and workers. You will guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming to from both parties.

You won’t be alone, you’ll have a partner to help in delivering the WorkStreams to the clients and it will be your responsibility to work closely with them. The hope is that you will eventually be better at project management than them. As a Project Assistant, you will also be responsible for coordinating with other Project teams (or Pods as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients.

You will assist the Team Lead of the WorkStream with all aspects of the client’s lifecycle. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly.

The Fit:

You love building relationships, and you can manage through ups and downs. Being close to the customers and the workers will require getting your hands dirty from time to time. You need to be able to understand the work and that usually requires doing it first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.

You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal. You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

You are results-focused. You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts. 

The Experience:

We’re looking for 1+ years of project management experience or a background in sales. You should have a Bachelor’s degree, and preferably relevant industry experience (on-demand work platforms, etc.). Technology startup experience and international work experience would be a big plus!