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International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. Wikipedia
The Services Line Representative (SLR) is responsible for developing solutions that address their client's business needs and delivering client value while supporting IBM business strategies. The SLR is responsible for driving Global Technology Services (GTS) Infrastructure Services signings and "as a Service" revenue across the assigned territory, with particular emphasis on Managed Services, Disaster Recovery & Business Continuity and Backup & Restore Solutions.
The SCR works closely with the Project Executive and project office staff as well as the Sales & Distribution Client Executive to coordinate sales activities and to drive services business growth across existing IBM long term services clients in the Industry Sectors (State & Local government, Healthcare, Financial, Retail, Industry, etc) and in other cases on new customers with no preexisting relationships.
The SLR works in a highly matrixed environment, assembling an engagement team to assist in the sales and solution development comprising resources from multiple business units and service lines.
As a SLR is passionate about its clients' business – their organization, financials, competitiveness in the market, business issues - and equally knowledgeable about how the unique capabilities of IBM's solutions align to address their needs. SLR will be responsible for navigating IBM to identify and acquire critical resources needed to develop the best solution for the client, while applying IBM GTS brand strategies and offerings, methods and models, to ensure world-class design and delivery.
Responsibilities
Required Personal attributes
Country
Kenya
State / Province
NAIROBI MUNICIPALITY
City / Township / Village
NAIROBI
IBM Business Group
GTS
Primary Job Category
Technical Specialist
Secondary Job Category
Technical Services Specialist
Role ( Job Role )
Service Delivery Specialist
Employment Type
Full-Time
Contract type
Regular
New Collar Role
No
Required Technical And Professional Expertise
Preferred Technical And Professional Experience
NA
Eligibility Requirements
NA
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Early Professional Track
Not Applicable - Professional Hire
Position Type
Professional
Travel Required
Up to 50% or 3 days a week (home on weekends - based on project requirements)
Is this role a commissionable/sales incentive based position?
Yes
Skill-keywords
project management, delivery
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