Hotel General Manager at Corporate Staffing

General Manager Job Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational policy and procedures.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel and management.
• Deliver hotel budget goals and set other short and long term strategic goals.
• Developing improvement actions, carry out costs savings and have the ability to react with impactful strategies
• Closely monitor the hotel business report on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, General Admin and target are accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Coordination with HOD’s for the execution of all activities and functions.
• Lead in all aspects of business planning and provide effective leadership to hotel team members.
• Responsible for safeguarding the quality of operations both (internal & external audits) and respond to audits to ensure continual improvement is achieved.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Qualifications for the General Manager Job

• Bachelor’s Degree in Business Administration or related field of study
• Consistent track record of employment with at least 5 years of senior operations leadership experience in positions of increasing responsibility
• Expertise in service excellence and seasonal business operations
• Refined skill set in human resource management (training, performance management and development, employee engagement.)
• Leadership skills with the ability to motivate a veteran staff and earn their respect.
• An outgoing and friendly personality and hands-on.
• Excellent communication skills at all levels.
• A strong sense of service with proven training skills.
• The ability to see the “big picture” but also to have a critical eye for detail.
• Overall operating budget (P & L) responsibility.

Competencies:

• Operations management
• Financial analysis and cost-based management
• Budgeting
• Vision and Strategic planning
• Vendor relationship management
• Human resources talent management