Contact Center Officer at APA Life Assurance Company Ltd

This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone.

Contact Center Officer Job Responsibilities

• Handling customer queries (services and products) received via face to face, telephone and digital channels by receiving, analyzing and responding accordingly;
• Liaising with internal departments to get solutions for client queries that may lie in their domain;
• Cross selling to create awareness of the other relevant products to customers.
• Updating and maintaining query logs;
• Processing orders, forms, applications and requests.

Qualifications for the Contact Center Officer Job

• Bachelor’s degree in Business/Social Sciences or an equivalent
• Professional qualification would be an added advantage
• 1 year experience in contact center
• Interpersonal and Communication skills
• Knowledge of routine(s)
• Resourcefulness and creativity
• Attention to detail.