Deputy Channel Lead - Social Franchise at Marie Stopes

Reporting to the Channel Lead – Social Franchise, the Deputy Channel Lead – Social Franchise (DCL-SF) is responsible for the delivery of the social franchise strategy within a subset of the Marie Stopes Kenya Social Franchises. AMUA social franchise clinics deliver high quality family planning services to the poorest and hardest to reach areas of Kenya, and deliver the majority of MSK’s health impact.

The post holder will directly supervise 5-6 Social Franchising Coordinators, and be responsible for the overall performance of these staff and the social franchise clinics under these staff. He/she will be responsible for increasing accountability in terms of mitigating fraud, and increasing the productivity and quality of care of the franchise services. He/she will be closely supported by other teams across MSK and monitored routinely by the Channel Lead – Social Franchise.

Deputy Channel Lead – Social Franchise Job Responsibilities

• Improve the productivity and efficiency of the Social Franchise Teams
• With the support of the Channel lead,, establish and agree annual plans and strategies for each social franchise coordinator to reach their service, safe abortion and CYP targets.
• Strategize with the Channel lead , to improve performance across the channel and implement new initiatives
• Work with Social Franchising Coordinators to analyse the network for productivity, services delivered and quality to improve performance
• Use the Marketing Strategy and work closely with marketing officers and field coordinators to strategize locally to increase overall client flow, as well as client flow from target audiences such as youth and high risk populations
• Routinely monitor the performance of social franchise coordinators, and their clinic performance against targets and put management improvement strategies in place
• Flag and mitigate against potential or actual fraud risks in collaboration with the MSK Internal Audit team
• Individual OGSM targets met for each SF coordinator
• Social Franchising coordinators improve their franchisee CYP, SA and client numbers month to month
• Improve adherence to systems supporting Social Franchise operations
• Ensure that working advance requests, payment requests, recruitment requests, surrenders and other paperwork are properly submitted and followed up as needed
• Ensure that all ORION and other reports are done on time
• Ensure banking and surrenders are done monthly and correctly
• Line manage Social Franchise Coordinators and ensure that OGSMs are completed for all team members. Social Franchisinng Coordinators never work without advances or are stocked out of supplies
• ORION and client records are complete
• No loss due to financial fraud
• Support improvements in clinical quality
• Work closely with the MSK QAM team as instructed by lead to follow up action plans with SFCs to ensure high quality services are delivered at all times in all clinics
• In collaboration with the QAM team, ensure that franchise provider clinical skills are routinely assessed and actions put in place to fill any gaps
• Ensure all clinical incidents are reported as required
• Ensure SF stocks are stored in accordance with MSI global standards
• Improved QTA scores
• Reduced complications
• Demonstrate leadership qualities
• Consistently model MSK leadership behaviours and develop leadership qualities among line reports
• Present regularly to the MSK CMT/SMT on performance and new initiatives to improve performance as instructed by Channel lead
• Build pride among MSK staff as providers of safe abortion services Improved staff engagement measured in annual surveys

Qualifications for the Deputy Channel Lead – Social Franchise

• Educated to Degree level (Graduate degree preferable)
• Degree in a clinical discipline (desirable)
• Experience in management of clinics and medical facilities
• 5 years NGO experience
• Experience in improving clinical quality through supportive supervision
• Experience in dynamic, fast paced problem solving and turning around struggling facilities
• Experience as a line manager including performance management (desirable)
• Experience in financial forecasting and management
• Experience in reproductive health programming (desirable)
• Strong IT skills, including Microsoft Office package
• Experience in a leadership position
• Forceful, resilient personality
• Confident presenter
• Analytical ability and a creative thinker
• Fluency in both written and spoken English, with exceptional writing and presentation skills
• Ability to work well with others in a team environment
• Ability to manage a very heavy and fluctuating workload
• Demonstrates MSK team member behaviours.
• Pro MSI philosophy of social enterprise and cost recovery