HEAD OF IT INFRASTRUCTURE at Commercial Bank of Africa Ltd (CBA)

JOB PURPOSE STATEMENT

The Head of IT Infrastructure is responsible for the overall data center hosting strategy these includes on premise, collocation and cloud; CBA group WAN/LAN, CBA group databases and storage, CBA servers and related Office automation and desktop/productivity tools. The role will plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s IT infrastructure.
Effective delivery of the objectives of the role will include maintaining, supporting, and optimizing key functional areas; network infrastructure, server infrastructure, databases, and telecommunications systems. In collaboration with external vendors and delivery partners, the Infrastructure Head will schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

KEY RESPONSIBILITIES

• Manage and set priorities for design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, Internet, Intranet, Databases, Backups and
  other infrastructure related systems (30%)
• To provide management oversight for the Group Infrastructure Operations to ensure projects, incidents, problems, service requests and escalations are dealt
  with according to defined set of policies, processes, procedures and SLA's. (30%)
• Manage IT Infrastructure Service Agreements, Budgets and Supper Contracts. (20%)
  Effectiveness of integration of IT infrastructure strategy / blueprint with the bank's business direction (10%)
  ï‚· Effectiveness of the infrastructure security system (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data
  loss, corruption and/or unauthorized access (10%)

COMPETENCE REQUIREMENTS

• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Performance Management to optimize employee productivity
• Organization development to effectively structure the operations of ICT network infrastructure and support for optimal performance.
• Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality
  improvements and strategic changes
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high
  quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or
  benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Professional qualifications in IT e.g. ITIL, Microsoft MCSE, Cisco CCNA, Unix/Linux Administration, Other relevant professional qualifications in IT field would be added
  advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
• Eight years’ experience in data center infrastructure support in medium to large organizations.
• Five years in supervisory role.
• Working experience in a bank or other financial services organization would be added advantage.
• Management of Support Contracts and Third party support providers.