Job Opportunities at Commercial Bank of Africa

JOB PURPOSE STATEMENT

The purpose of this role is to conduct internal audits on CBA Group’s information systems related to information technology security, functions/ processes and the technology
applications that support business functions. The internal audit activities involve analyzing risks and controls, recommending process and control improvements, and providing reports summarizing audit activity to relevant stakeholders to ensure appropriate security controls are in place to protect the Group’s assets from ICT related risks. The review should also cover compliance with the Group’s ICT and Information Security policies with laws, regulatory guidelines and applicable standards. The Information Systems Auditor must effectively interface with all levels of management, as well as participate in Group Audit initiatives and activities.

KEY RESPONSIBILITIES

• Manage information systems audit engagements including planning, development of audit testing and evaluation programs, execution, quality assurance, and reporting of
  audit results under the direction of the Audit Manager – Operational Risk. (35%)
• Conduct continuous risk assessment of the information technology environment including general system controls, infrastructure controls, and application controls to ensure consistency in achieving compliance requirements (regulatory, standards and internal policies). (25%)
• Support the financial and operational auditors in identifying high level information system risks, as well as designing and building automation tools for use by the audit department. (20%)
• Contribute ideas that strengthen internal audit practices and other risk/control efforts. (10%)
• Participate in projects related to the implementation of new technologies and business applications by offering risk and control consulting and advice to Group Management.
  (10%)

COMPETENCE REQUIREMENTS

• Technical skills to effectively perform IS audit activities/tasks in a manner that consistently achieves established quality standards or benchmarks.
• A firm understanding of internal auditing standards (as issued by the IIA, ISACA) in respect of audit, internal control, risk and governance principles.
• Able to integrate understanding of industry trends and vulnerabilities to identify future possibilities, opportunities and risks.
• Knowledge and application of modern IS security management practices in financial services industry to proactively review and recommend security quality improvements inline with technological and product changes.
• Ability to understand and document workflows and business processes.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or
  benchmarks.
• Performance management to optimize personal productivity.
• Organized; able to work both independently or in a team setting.
• Ability to identify solutions that effectively address business and control needs.
• Interpersonal skills to effectively communicate audit results to functional heads and other stakeholders.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or
  benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferably in Information Systems Management (Computer Science), Business Administration or related fields.
• Be a qualified Certified Information Systems Auditor. Relevant certifications in information security knowledge areas, such as Information Systems Audit, Information Security
• Management and Ethical Hacking. Certified Internal Auditor designation is a plus.
• 5 years of information system audit experience – conducting information systems audits in a financial institution would be highly desirable.
• Experience of working in the IT function within a banking environment will be an advantage.

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JOB PURPOSE STATEMENT

The Head of IT Infrastructure is responsible for the overall data center hosting strategy these includes on premise, collocation and cloud; CBA group WAN/LAN, CBA group databases and storage, CBA servers and related Office automation and desktop/productivity tools. The role will plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s IT infrastructure.
Effective delivery of the objectives of the role will include maintaining, supporting, and optimizing key functional areas; network infrastructure, server infrastructure, databases, and telecommunications systems. In collaboration with external vendors and delivery partners, the Infrastructure Head will schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

KEY RESPONSIBILITIES

• Manage and set priorities for design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, Internet, Intranet, Databases, Backups and
  other infrastructure related systems (30%)
• To provide management oversight for the Group Infrastructure Operations to ensure projects, incidents, problems, service requests and escalations are dealt
  with according to defined set of policies, processes, procedures and SLA's. (30%)
• Manage IT Infrastructure Service Agreements, Budgets and Supper Contracts. (20%)
  Effectiveness of integration of IT infrastructure strategy / blueprint with the bank's business direction (10%)
  ï‚· Effectiveness of the infrastructure security system (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data
  loss, corruption and/or unauthorized access (10%)

COMPETENCE REQUIREMENTS

• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Performance Management to optimize employee productivity
• Organization development to effectively structure the operations of ICT network infrastructure and support for optimal performance.
• Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality
  improvements and strategic changes
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high
  quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or
  benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Professional qualifications in IT e.g. ITIL, Microsoft MCSE, Cisco CCNA, Unix/Linux Administration, Other relevant professional qualifications in IT field would be added
  advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
• Eight years’ experience in data center infrastructure support in medium to large organizations.
• Five years in supervisory role.
• Working experience in a bank or other financial services organization would be added advantage.
• Management of Support Contracts and Third party support providers.

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JOB PURPOSE STATEMENT
The role is responsible for the analysis, design, development and management (technical support) of the bank’s ESB platforms with all its integration points to the Core Banking System, Bank Channels, Partners and other Third Party systems. The role delivers business strategy through the GITA by
making information flow through various Bank Systems

KEY RESPONSIBILITIES

• The design/analysis, development, delivery and ongoing improvement of all Systems Integration processes (40%)
• Provide 2nd Level support for escalated issues from the IT Operations and IT Applications Teams (20%)
• Adherence to internal policies and procedures for the development and management of CBA Integration Platforms and ESB/SOA repositories along ITIL and other best practice standards (10%)
• Support, maintain and audit existing service lifecycle artifacts, to agreed SLAs (10%)
• Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)
• Advise internal customers on technology improvements that will ensure realization and maximization of business objectives (10%)

COMPETENCE REQUIREMENTS
Excellent Interpersonal Skills

• The candidate relates easily and naturally with executives, business managers, technical
  teams and customers. Has excellent listening skills and understands the desires and
  challenges of all our leaders and customers.
  Commercial Acumen
• The ideal candidate has broad knowledge of business, and has an interest in market trends.
• With this knowledge, the candidate has researched and possessed an intricate knowledge of
  our business: it’s vision, mission, strategy, values and how it operates. They easily see how
  our business model compares with trending local & world-wide consumer demands.
  Excellent Leadership & Communication Skills
• The ideal candidate can clearly communicate and share the Systems Integration matters with
  executives, business leaders, and stakeholders across the organization - in a manner that
  leaves them all touched, moved and inspired.
• Ability to rally the organizations technology team around the architecture framework.
  Innovative & Adaptable
• The ideal candidate is passionate about innovation.
• Loves technology and possess both a deep and broad understanding of the technology
  market and cutting-edge technology trends.
• Continuously listening to our stakeholder’s feedback, and coming up with new architectures
  and enhancing existing ones to leverage these cutting-edge technologies.
  Self-Driven & Results Oriented
• Self-motivated and self-managing.
• Their work has had a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.
  Others
• Knowledge and experience in modern practices for Systems Integration and operations in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business related course is an added advantage
• Minimum 6 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within systems integration
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2
• Hands on experience in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc
• Hands on experience in complex systems integrations using major SOA tools (Oralce Weblogic/ESB/SOA)
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• Excellent analytical and problem solving skills
• A good knowledge of the systems and processes within Financial Services industry