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The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.
The Position: The Administration Officer- Operations will Coordinate the units diary of works and management of outsourced service providers SLA’s
Duties and Responsibilities
1. Arrange and coordinate the Units’ diary of works including organizing service provider’s monthly meetings.
2. Receiving and coordinating all the Units Procurement needs which includes follow-up with the Procurement Unit and
3. Financial Service Unit (FSU) to ensure timely delivery of goods and services.
4. Assisting the Head of Operations in developing, implementing and Monitoring the Units Annual Program of Work and Budget including chargebacks for all services provided by the Unit.
5. In consultation with the other administrators, work closely with FSU to ensure timely chargebacks and client invoicing.
6. Being the Centre’s focal point for all insurance related matters which include management of institutional and staff motor insurance schemes and procurement of insurance covers for institutional assets at HQ and the regions, following up on the payment for all approved invoices for insurance debits, and securing credits. And in consultation with the insurance service provider initiate the quarterly service review meetings.
7. Work closely with the procurement Unit, institutions collaborating with ICRAF and others in the search for service providers, specifically those directly related to the Operations Unit.
8. Assist the Head of Operations in the management of outsourced service contracts including Service Level Agreements related to: Mail and Front Office, Taxi and Staff Group Transport, Project vehicles and Catering.
9. Manage the day to day operations of the ICRAF group transport by working with bus monitors and service provider to ensure compliance to the agreed upon Service Level Agreements.
10. As a member of the Occupational Health and Safety (OH&S) committee, work together with the Security Manager, Assistant Operations Manager (Facilities), the Head of Operations and other units in identifying and addressing OH&S issues.
Any other duties assigned by the supervisor
Required Academic and Professional Qualifications:
- A degree in Business administration or related field
- Excellent computer knowledge of Microsoft office
Required Skills and Competencies:
- Excellent interpersonal and communication skills
- Ability to coordinate, prioritize and organize workload
- Ability to meet deadlines and work under pressure with minimal supervision.
- Excellent project management skills
- Customer service oriented
- Strong negotiation skills
Terms of offer: We offer a collegial, diverse and gender-sensitive working environment, and we encourage applications from qualified women. This position is remunerated on Local Terms.
The appointment will be for an initial period of three (3) years, subject to a six (6) months’ probation period.