Field Service Engineer at Summit Recruitment and Search

The successful candidate must have a solid background in Service Engineering, demonstrate strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Key Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installation, repair and maintenance of equipment in the field
• Provide customer training as required.
• Document all inspections, maintenance, repair work and submit paperwork on a timely basis
• Order, install, and return parts and manage repair parts cycle time
• Review all logs for open issues and prepare formal reports to customers as necessary.
• Participate in Service sales and assists with promoting and implementing revenue programs.
• Assess equipment performance based on field support data; recommend modifications
• Seek to provide technical support to customers and other service professionals as required.
• Participate in site surveys, pilot program service activities
• Attend meetings, champion special projects and prepare exclusive reports.
• Possess a solid level of technical knowledge on the company’s Trace or X-Ray products.
• Maintains clear and concise business communication proficiency, both oral and written
• Establish and maintain a close relationship with senior level FSE’s and Product Managers
• Exercise every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday required.
• Shift work and on call duty required
• Comply and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable export control and security regulations.
• Other duties as required.

Qualifications

• Engineering Degree or equivalence achieved through comparative work and life experience.
• Computer literacy and aptitude for learning specialized software programs.
• Minimum of 3-5 years’ experience directly involved in troubleshooting and field repair
• Possess good communications skills and strong orientation for customer focus and teamwork.
• Must be willing & able to travel at short notice.
• Possess excellent organizational skills with the ability to multi task several projects.
• Excellent customer service skills and the ability to handle stressful situations.
• Intercultural skills
• Self-motivated, reliable, and accountable individual
• Ability to lift item up to 50 lbs. unassisted