Area Manager at Eldoret Water and Sanitation Company Limited (ELDOWAS)

Job Description

The role holder will serve as a link between the company and customers and will be expected to put in place effective and innovative measures for accurate, complete and timely billing as well as efficient collection of revenues due to the company including recovery of debts.

The selected person will also be expected to coordinate technical services within his/her area of operations as well as managing and supervising all staff under the area management.

Qualifications

• A Bachelor’s degree in Finance, Accounting, Business Administration or Management, Economics or any other business related degree or equivalent qualification from a recognized institution or alternatively, a Bachelors degree in a related
• Engineering/Technical Field with relevant commercial management experience.
• Have a minimum of eight (8) years relevant commercial work experience, three (3) years of which should have been in mid-level management.
• Possession of CPA (K) qualifications will be an absolute advantage.
• Must be highly numerate with a high level of computer literacy and report-writing skills.
• Have proven integrity, ethics, transparency and accountability and must have shown merit and ability as reflected in previous work performance and results.
• Possess good interpersonal and communication skills, self-drive, strong leadership and managerial skills as well as strong negotiation skills.

Responsibilities:

• In this position you will be in charge of the Area Office and your duties and responsibilities shall include:
• Assessing the commercial situation and market trends of the area of operations, analyzing potential opportunities and threats and advising company management accordingly.
• Formulating strategic and long-term business plans for the area of operations in line with the company’s strategic goals.
• Reviewing, scrutinizing, and developing operational process flows to improve efficiency of service delivery.
• Resolving contractual and commercial problems whenever they arise.
• Ensuring that all customer service processes are managed effectively and efficiently in line with the Customer Service Charter in consultation with the Customer Service Manager.
• Establishing effective and innovative measures for accurate, complete and timely billing as well as efficient collection of revenues due to the company including recovery of debts.
• Coordinating in consultation with the technical team, all technical services within his/her area of operations, ensuring that all water leakages and bursts are promptly attended to.
• Ensuring minimal loss of revenues to the company through physical and commercial water losses.
• Managing and supervising all staff under the area management.
• Preparing and submitting periodic reports of all the operations and activities in the area.