IT Manager at Medecins Sans Frontieres (MSF)

Job Description

• In close collaboration with the IT Department in Barcelona, define and plan the ICT strategies and objectives for
  the Branch office.
• Together with the Nairobi Office and HR Coordinator and the IT Department in Barcelona, prioritizes the strategic
  and tactic ICT demands.
• Together with the Nairobi Office and HR Coordinator and the IT Department in Barcelona, establishes and follows
  up the budgetary allocations for the ICT, ensuring planned needs and anticipating costs within the area under
  his/her responsibility.
• Provide support for HQ users: attention, registry, prioritisation, resolution and/or scaling of requests, incidents and
  consultations in line with established Service Level Agreements (SLAs)
• Carrying out and monitoring the procedures of systems operation so as to guarantee the proper function and
  availability of the systems and applications of MSF Nairobi
• Executing and monitoring the procedures regarding the systems security so as to meet the security standards
  established by the security policy
• Ensuring efficient functioning of telecommunications for the organization
  Managing the security guidelines for the information systems in MSF Nairobi

Qualifications

• Bachelor Degree in Computer Science, Engineering, or similar. Extensive IT Service Desk Management with a
  proven track record of delivering results and introducing key ITIL disciplines may be accepted in lieu of Bachelor Degree
• Masters in Computer Science, Engineering, or similar will be an added advantage.
• English is required, Swahili desirable. French and/or Spanish will be an asset
• Experience in Service Desk roles and SLAs management
• NGO experience in a similar role
• Experience in IT Operations Management
• Experience working with supporting technologies, including, but not limited to, remote assistance, Active
• Directory, Group policies, and Zendesk
• Desirable knowledge of best practices frameworks and standard methodologies: ITIL, COBIT, SCRUM, Agile, PRINCE2