Store Manager Africa (Tanzania) at Armada Human Capital

JOB SUMMARY:

To control, direct and manage overall operations of a store within the framework of the company policy, to ensure that the store meets its sales, expense and profit objectives

PRIMARY RESPONSIBILITIES:

• Budget & Expense Management:
  • Achieve monthly gross profit and turnover targets
  • Prepare and submit turnover and expense budgets
  • Prepare annual salary budgets
  • Control and maintain operational expense budgets versus actual turnover
  • Maintain controllable expenses in proportionate ratio to sales and within agreed budget level
  • Ensure that salary costs are maintained at the expected percentage to sales ratio
• Merchandise & Stock Management:
  • Ensure the store is holding the full range of Store applicable merchandise
  • Ensure merchandise is displayed according to proportionate sales of promotional activities
  • Ensure departments are merchandised as per the merchandise standards of the MDD
  • Liaise with Merchandise Division with regards to stocks, pricing, standards and layouts and product performance
  • Ensure stockholding levels are in line with merchandising plans and with sales performance
  • Check merchandise movement to highlight slow sellers/good performers
  • Ensure the efficient selection of stock and ranges as per local market trends
  • Manage the discontinuation and suspension of stock as per business requirements
• Shrinkage Management:
  • Ensure daily counts and audits take place and are authorized by management
  • Ensure all High Risk stock and Top 10 shrinkage departments are checked on receipt by management
  • Ensure the "safe" merchandising of certain products
  • Ensure that weekly departmental self-audits are accurately completed
  • Ensure training is be given on all procedures, as well as follow-up training in problematic areas for team members and security staff
  • Ensure spot checks on top 10 shrinkage item sales by security guards is conducted
  • Ensure 100% accuracy when completing registers and maintain a high level of search quality at the facility point
• Sales Promotions:
  • Ensure that the store is geared to implement promotions effectively
  • Arrange promotions with suppliers
  • Oversee promotional signage from suppliers for display purposes
  • Set and adjust selling prices for locally organized promotions and in response to competitor pricing
  • Ensure that the weekly promotional leaflets are executed
• Customer Service:
  • Ensure staff members are fully trained and competent in customer service and product knowledge so as to project a competent, efficient and customer orientated image
  • Ensure that customer complaints and after sales service are handled courteously, promptly and to the customer’s satisfaction in line with Company policy
• Registrations /Policies / Procedures:
  • Ensure that all Company policies are adhered to
  • Ensure that working conditions are in line with Company policy, Wage Determination and Basic Conditions of Employment, Equity Bill and LRA
  • Ensure that team members are accorded fair treatment in line with Company policy
  • Know and adhere to the Industrial Relations policies to ensure that fair disciplinary hearings and grievance hearing take place
• Team Management:
  • Promote a high level of moral and team sprit
  • Select, train and motivate team in order to achieve the required standards in all areas
  • Ensure that conditions of service are explained to team members and implemented
  • Obtain approval for the recruitment of additional team members
  • Discuss the dismissal of any team member with HR
  • Manage a store appointed HR Manager
• Security:
  • Ensure that all security systems are implemented and efficiently maintained
  • Ensure that all team members are aware of and trained in their security responsibilities
  • Control and manage the Occupational, Health and Safety Regulations
  • Ensure that all team members are aware of the importance of shrinkage control
  • Liaise with the external security company and alarm companies to ensure that a high level of security is maintained in the store
  • Ensure receiving clerk and security officer do independent checks with regular spot checks by management
• Training:
  • Ensure the provision of team training, if necessary with outside suppliers, in order to achieve maximum productivity within the store and to ensure the development of team
  • Liaise with Human Resources officers regarding all in-house training
  • Ensure a succession plan is in place in the store
  • Ensure that the relevant line managers are initiating and maintaining training
  • Identify training and development needs and ensuring execution by utilizing line managers and the Regional HR Manager for the region
• General
  • Have knowledge of legislation that is applicable in the retail industry in the specific country
  • Maintain and uphold MDD ethics within the store
  • Update dashboard daily
  • Keep up to date with new systems and procedures which affect the retail industry
  • Undertake special projects as requested by the Store Operations Director
  • Supplier Relationship Management
  • Maintain good relationships with suppliers
  • Ensure the timely payment of supplier (cheques, cash and original documentation archived)
• Negotiations
  • Negotiate, along with the HR Manager, wages with Unions
  • Negotiate with clearing agents and customs
  • Negotiate with suppliers to ensure efficient operations (promotions, stock, logistics, supply)
• Logistics & Supply Chain Management
  • Manage the coordination of stock as per receipt from sea and air cargo
  • Ensure that item requests are placed timeously to prevent out of stocks
  • Ensure that the receiving process flow has been executed within the agreed turn around period
  • Ensure that the warehouse locator system is maintained to ensure that stock is readily available
  • Monitor outstanding supplier orders via daily audit reports
  • Monitor and maintain "Days Forward Cover" (DFC) as per company budget
• Compliance
  • Liaise with Government tax regulators and inspectors from various Ministries
  • Manage the archiving of all statutory documents, import and export documents

QUALIFICATIONS AND EXPERIENCE:

• 10 years Retail Experience
• Appropriate Judgment
• Focus on the Customer/ Member
• Manage Execution and Results
• Plan and Pursue Team-Based Improvement
• Increase Commitment
• Supervise Associates
• Manage Ethics and Compliance
• Quickly Adapt