Product Development at Telkom Kenya

Job Description

To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.

He/she will also Drive mobile revenues by ensuring products rolled out achieve business targets, enhance customer experience and are cost effective.

Duties

• Develop and define Mobile requirements for products rollout
• Evaluate and resolve technical feasibility and design optimization
• Ensure that the marketing requirements are understood by the delivery teams – Technology and external vendors
• Drive in the tender process for critical marketing projects
• Research and monitor existing customer base and industry developments and identify potential new product opportunities
• Coordinate E2E product development process, using the approved process
• Ensure all products are properly documented, processes are defined and cascaded to all teams internally
• Develop test plans, coordinate end user tests (UATs) to ensure the functional requirements are met
• Prepare product board briefs ,Design and develop business cases, in coordination with the Finance team
• Training – coordinate Training Of Trainers for new products and organize frequent refresher trainings
• Ensure standards and requirements are met through conducting quality assurance tests
• Collect post launch feedback and design products improvements.
• Manage internal stakeholders, and external stakeholders
• Partners on boarding on strategic collaborations
• Contracts negotiations with business partners for mutual benefit
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to the mobile team
• Escalate any product issues in a timely fashion, in liaison with Customer facing teams (Customer care, Retail &Online)
• Bi-weekly products update

Job Qualifications

• BSc in Business Administration, IT or related field
• PMP / PRINCE2 certification is a plus
• At least 2-3 years of marketing experience, as a product development manager preferably in ICT industry

Professional Knowledge

• Strong working knowledge of Microsoft Project and Microsoft Visio and Excel
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans

Professional Skills

• Proven work experience as a Products & Project Coordinator or similar role
• Experience in project management, from conception to delivery
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Strong analytical and Problem solving skills.
• Excellent Negotiation and Presentation skills
• Customer focused and detail oriented