Customer Service Officer at Corporate Staffing

Our client is a medium sized manufacturer of packaging material. They seek to hire a young vibrant, a problem solver and result oriented individual to fill the position of a Customer Service Officer

Industry: Manufacturing

Job Responsibilities

• To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
• Attend to and resolve, provide feedback on customer requests in line with 1^st contact resolution(FCR)
• Pro-actively engage with customer to identify risks, problems and potential opportunities.
• Update & maintain customer records
• To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
• Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant  department, and resolved to customer’s satisfaction
• Perform customer on-boarding  and quality check to ensure customer retention
• Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
• Mange customer document policy to ensure proper documentation for improved customer satisfaction.

Qualifications

• Degree/Diploma in Business Management
• At least 2 years’ experience in Customer service
• Excellent problem solving skills.
• Excellent Communication skills, both oral and written
• Presentable and an outgoing personality
• Administrative writing and reporting skills
• Ability to multi-task and get things done to completion
• A team player with a positive attitude and good interpersonal and communication skills
• Ambitious, hardworking and creative,
• Results oriented