Caseworker at CWS RSC Africa

Caseworker Job Responsibilities 

• Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
• Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
• Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in WRAPS, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates WRAPS accordingly.
• Prepares cases for CIS, including reviewing physical and WRAPS files and constituting physical files.
• Works with other Operations departments as necessary to properly update the appropriate cases.
• Assists as needed in preparing circuit rides.  This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
• Completes and updates all case files all database records.
• Writes deferrals and info memos for referring agency action, as required.
• Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
• Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
• Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
• Trains new staff as required and contributes to the development of Field Team training procedures and their implementation.
• Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team Supervisors, Managers and Field Team Coordinator.
• Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.