Teller & Customer Service at Caritas MFB

Job Responsibilities

• Maintain cash limit for the branch and individual cashier.
• Ensure daily reconciliation of cash book and banking system.
• Ensure daily reports are actioned as per schedule of reports
• Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
• Ensure cash security is adhered to and that the cash repatriation is adequately insured.
• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process
• Ensure key rotations are done without compromise
• Ensure offsite storage for duplicate storage room keys
• Any other duty as assigned

Qualifications

• A minimum of 3 years’ experience in a deposit taking environment will be required.
• Diploma in Micro-finance or Co-operative Management, or relevant qualifications in Business