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  • Posted: Nov 9, 2017
    Deadline: Nov 23, 2017
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    Bomet Water Company Limited was formed following the introduction of the devolved system of government which is enshrined the Constitution of Kenya 2010. The company was registered on 18th June 2013 under the companies act (CAP. 486), Laws of Kenya. The objects of the company is to provide water and sewerage services within Bomet County. The company has ente...
    Read more about this company

     

    Customer Relations

    Job Responsibilities

    • To formulate and advise the Company on proper strategies and programs of creating and maintain good customer relations
    • To ensure that all customer complaints are attended to satisfactorily and expeditiously
    • To enhance customer complaints and relations in the Company
    • To ensure that all activities are cost effective and contribute to the overall efficiency of the company
    • organize workflow to meet customer timeframes
    • direct requests and unresolved issues to the designated resource
    • maintain customer databases
    • provide feedback on the efficiency of the customer service process
    • Any other duties that may be assigned from time to time.

    Qualifications

    • KSCE C+ and above. Minimum Degree in Public Relations/ Business management / or
      equivalent from a recognized University.
    • Professional Experience Minimum five (5)years’ experience with at least three (3) years in an administration role in a busy office preferably.
    • Strong management and negotiation skills
    • Excellent interpersonal and communication skills
    • Experience in the use of computers and office software packages (MS Word, Excel, etc.)
    • knowledge of customer service principles and practices
    • knowledge of administrative procedures
    • product knowledge
    • Highly organized, enthusiastic with a positive attitude.
    • interpersonal skills
    • Excellent oral and written communication skills
    • listening skills
    • Able to uphold high ethical and professional standards. upholds administration ethics.
    • problem analysis and problem solving
    • attention to detail and accuracy
    • data collection and ordering
    • customer service orientation
    • adaptability
    • initiative
    • stress tolerance

    Method of Application

    If you believe you possess the above attributes, please submit your written application addressed as detailed below and send by post, hand delivery or email enclosing your CV, current and expected salary, names and contacts of three (3) referees and copies of your academic certificates so at to reach the undersigned on or before 23rdNovember 2017.

    Managing Director Bomet Water Company P O Box 588, 20400 BOMET

    Email: vacancies@bometwater.co.ke

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