Administrator at Safaricom Kenya November, 2017

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- Administrator at Safaricom Kenya
- View Jobs in ICT / Telecommunication / View Jobs at Safaricom Kenya
Posted: Nov 10, 2017

Deadline: Not specified
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Administrator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Administration / Facilities , Customer Care, Success and Service
Reporting to the Manager-Demand,the succesful candiate will be responsbile to ensure Deployability for Enterprise Fixed Services Orders, facilitate handover of the orders to billing conversion touch points and ensure SLA and Quality standards in the activation process are conformed to.

Roles
- Front Door for receiving Enterprise customer service requests
- Pre-vetting Enterprise Service Orders
- Record and Track orders submitted to the Demand Desk
- Allocate resources to manage orders
- Contact for service activation touch points
- Monitoring activation process standards
Administrator Job Requirements
- University Degree
- At least 3 years working experience in a customer services support environment
- Strong communication and analytical skills.
- Excellent knowledge of Safaricom products and services
- Proactive, confident, energetic and able to work under pressure with a positive attitude.
- Creative, complex problem-solving.
- Self-motivated, requiring little supervision.
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Method of Application

Interested and qualified? Go to Safaricom Kenya on shub.safaricom.co.ke to apply

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Administrator at Safaricom Kenya

Administrator

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Administrator at Safaricom Kenya

Administrator

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