Customer Care Personnel at Janta Kenya

Our client in a dairy industry is seeking to hire a customer care personnel to join their dedicated team.

Job Responsibilities 

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Answers incoming customer calls regarding product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and winning back frustrated clients.

Qualifications

• Degree/Diploma in customer care/marketing/administration/public relations.
• Minimum 5 years working experience as Customer Care.
• Computer proficiency.
• Organizational skills to effectively prioritize work schedules.
• Good communication skills.
• Ability to work under pressure.