Laundry Front Office Assistant at Fanisi HR Solutions

Job Responsibilities

• Consistently offer professional, friendly service to our clients and ensure reception area is tidy.
• Maintain customer information and data;
• Answer direct client queries on telephone and email as well as manage communication on the company’s Facebook page as appropriate.
• Inform client of linen that is ready for collection, or organize dispatch to client, as appropriate;
• Receive payment, make change if appropriate, and do other cash register duties;
• Identify and develop sales opportunities based on customer feedback.
• Receive items brought in to the shop for cleaning and dispatch the linens to the client when clean;
• Pick and return, using a company provided transport van, items from certain clients’ premises and return them when clean to the client premises;
• Inspect linen for stains and fabrics that require special care;
• Examine and sort linen, according to: color, fabric type, dirt content, and cleaning technique required;
• Sort laundry, label and make ready for pick up
• Set aside and report any damaged or marked linen

Qualifications

• Diploma or Certificate in customer service, Laundry or Housekeeping will be highly desirable
• Proven ability to focus attention on client needs, remaining calm and courteous at all times
• Excellent communication skills, fluent in both English and Kiswahili.
• Good computer literacy skills including using various Microsoft applications and social media.
• Atleast 1 year experience in the laundry/dry-cleaning or hospitality sector is an added advantage
• Applicants are required to be flexible with work schedule, including weekends.
• Strong ability to work unsupervised.
• Strong numerical and problem solving abilities
• Due to the nature of the job, applicants who reside within Langata and its environs will be preferred.