Relationship Manager - Public Sector at NIC Bank Kenya

Job Description

Department: Corporate Business

Reporting: Head of Corporate & Public Sector

Job Grade: Band 5 - Manager

Position Location: Head Office

Purpose of the role:

• Responsible for maintaining existing and acquiring new Public Sector clients.
• Managing the portfolio to ensure that the bank maximizes its returns from the relationships.
• Ensuring that customer service levels are maintained at high standards.
• Key Responsibilities:
• Business Development;
• Identify and acquire new Public Sector clients to grow the liability and asset book.
• Cross selling bank products to ensure maximization of the customer wallet share.
• Develop and implement initiatives for maintaining strong relationships with existing customers as well as develop new relationships that guarantee a profitable portfolio of Public Sector Corporate customers.
• Carry out and document regular customer visits, observe outstanding turnaround time and ultimately ensure provision of quality service to all clients.
• Conduct regular reviews and analysis of the clients’ profitability and ensure compliance to banks risk policies.
• Assess and recommend high quality credit facilities for clients and potential clients and thereafter oversee completion of all related security documentation with a view to maximizing earnings and minimizing bad debts.
• Sourcing of market information and monitoring of product development and pricing of competitors and assisting in development of innovative financial packaging for clients, to counter competitive pressures.
• Staff Development and People Management
• Lead the Assistant Relationship Manager to ensure proper coverage of the assigned clients.
• Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
• Coach/mentor team members on relationship development, service quality and risk. Cross selling other bank products 
• Cross selling to all business units including Personal Banking/Business Banking/Asset Finance/ Treasury / Bancasssurance.

Academic Qualifications:

• A University degree(Holders of a Business related degree will have added advantage)

Professional Qualifications:

• Professional Banking Qualification (AKIB) or Credit Skill certification will have added advantage.

Work Experience:

• 5 years' proven working experience in a Banking environment, with sound exposure to Business Development and credit, 3 years of which should be at a management level, with at least two "succeed" ratings.
• Good understanding of the bank systems. Proven track record of consistently exceeding set targets.
• Excellent Banking product knowledge Versatility, flexibility, passion and commitment to quality service delivery.

Personal attributes

• Results Oriented & Aggressive attainment of goals: Be able to have a personal drive to achieve set goals enthusiastically
• Personal Ethics: Must possess a high level of integrity.
• Knowledge of Banking and Credit: Well round knowledge of banking operations and processes and excellent knowledge of credit standards and procedures.
• Decisive and Independent: Ability to work independently, consult and clarify where necessary and make informed and firm decisions.

Interpersonal Skills;

• Excellent interpersonal skills, with the ability to establish and develop relationships.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats.
• Team work; Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives
• Communication Skills: Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly
• Negotiation Skills: Strong negotiating and decision-making ability.
• Human Resources Management Skills: Leadership Skills, Team Building and ability to train, develop and mentor staff.