Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from DAMCO Logistics Kenya Ltd has expired
View current and similar jobs below
  • Posted: Feb 1, 2018
    Deadline: Feb 10, 2018
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on www....
    Read more about this company

     

    Operations Associate

    We offer

    A visible role where you will provide consistent, high quality customer service and operations end to end for Customers.
    You will be the first point of contact for the designated set of Customers and will be responsible for booking, resolution of service issues and customer queries as well as dispatch of invoices.

    In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco.

    Key Responsibilities

    • Focus on the key Customer Service Drivers
    • Easy to do Business with
    • Timely Delivery of Documents
    • Pro-Active Notification
    • Exception Management
    • Efficient claim handling
    • Query Resolution with shippers/ Customers- ensure timely resolution and response to customers.
    • Follow up on the Outstanding bookings & query resolution
    • Record and report the performance of the designated Customers that can help provide recommendations on service delivery wins and service failures

    Expectations from the Role

    • Receive & Confirm Booking
    • Perform Credit limit, sanity & feasibility check on booking
    • Register booking details, send timely confirmation & inform shipper about issues if any
    • Receive Shipping Instruction from Customer & coordinate with Operations team for HBL/ HAWB
    • Follow-up & Query Resolution
    • Ensure shipping documents are delivered on time
    • Dispatch invoices
    • Ensure integrity of data entered into the system (TrakIT)
    • Follow-up with for timely resolution of customer issues and queries and ensure that timely response is received by the customers
    • Customer Relationship Management
    • Develop an understanding of the Customer’s Needs
    • Provide regular updates to commercial team on cross-sell/ up-sell opportunities
    • Information Management
    • Maintain Customer Master Data
    • Maintain Contract Register & Contractual Records E.g. SOP’s / SLI’s for customers as given by commercial team
    • Maintain Customer KPI Reports as given by Country Manager

    We are looking for

    • Operational knowledge & Customer Service Experience
    • At least 2 years’ experience in a large Operations / Customer service team with minimum 1 year experience in the Logistics sector with Customer facing experience
    • Working knowledge of TrakIT / Kewill is an added advantage
    • Familiarity with Damco Policies and Processes is an added advantage
    • Communication Skills
    • Excellent communication skills and the ability to communicate confidently
    • Drive for Results
    • Passion to drive closures
    • Well organized when working under pressure
    • Team player – Works together with others in the business unit to achieve results, fosters teamwork
    • Drive for Results
    • Passion to drive closures
    • Well organized when working under pressure
    • Team player – Works together with others in the business unit to achieve results, fosters teamwork

    Method of Application

    Interested and qualified? Go to DAMCO Logistics Kenya Ltd on jobsearch.maersk.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at DAMCO Logistics Kenya Ltd Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail