Customer Service and Logistics Lead at Dudutech

Job description

• Drives communication around forecasting & scheduling and production facilities to optimally manage customer demand.
• Supports field sales representatives in achieving superior customer satisfaction for maximum growth and execution of Global Customer Delight.
• Works with Sales Administrator and Packhouse Manager to process incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution.
• Manages the order fulfilment process through daily review of customer orders against the available network inventory and determines strategy for managing shortfalls.