Officer Enablement at Standard Bank Group

Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

The Enablement function ensures that the Operations Planning function is carried out through collation and analysis of management information across Operations. Timely and quality delivery of this management information is available to facilitate timely decision making. The role also provides administrative support to ensure efficient day to day running of the larger department.

Key Responsibilities/Accountabilities

• Management Information and Reporting Production and maintenance of daily/weekly/month-end reports Production and maintenance of Exco and Manco reports Support Operations MI collection process improvements, solution delivery and User training to ensure successful implementation Manage ad hoc analyses and models to aid business in decision making Communication with all process owners and departments regarding maintenance issues, queries, changes to dashboards and reporting Development, maintenance and enhancement of Scorecards, dashboards Establish useful trend analyses for effective understanding of operational aspects and focus areas
• Operations Financials Provide support when required, during the budget making process Tracking of Operations Financial Performance (actual spend versus budget)
• Perform detailed review and analysis of Operations financials numbers to confirm the integrity of reported results Liaise with Finance and Operations units in understanding and breaking down respective budget variances.
• Business and Operations Performance Co-ordinate collation of broad based business performance metrics and track performance. Monitoring Operations’ business unit scorecards.
• Service Drive / Focus Supporting Service Management team in tracking MIS that relates to service delivery across all Operations processing units Shared Services Helpdesk TAT tracking as it relates to resolution of queries/requests logged Operations SLA monitoring and corrective/improvement actions tracking
• Continuous Improvement Support the Change Services team in implementing processes of collating MI that relates to continuous improvement initiatives Continuously improve the Operations Management Information System as per emerging user requirements
• Support to Operations Department Enable each Team achieve and exceed their annual targets through support with MI and information that drives consistently high performance against KPI’s. Develop and distribute a quarterly newsletter for Head, Operations that is a communication forum for all to the Operations Team. Organise activities that enhance harmony and build better relations among Operations Department Team members. Consistently come up with ways to improve the Operations
• Department efficiency and engagement with to all stakeholders. Development and maintenance of the organisational charts and monitor head count for Operations to ensure alignment of structures to the business strategy and approved budget. Calendar management for the Head Operations. This includes; Ops connect sessions, production & MANCO monthly meetings, external stakeholder meetings etc. Any other duties that may be assigned.
• Compliance Responsible for the implementation and adoption within (Enablement) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

KEY PERFORMANCE MEASURES

• Performance metric management Timely management information
• Provision of accurate information Improvements delivered
• Ensure confidentiality issues are respected Delivery of operations calendar of events

IMPORTANT RELATIONSHIPS

Establish and maintain a wide network with key stakeholders within Operations, the entire Stanbic Bank and RoA Operations team in Head Office.

Preferred Qualification and Experience

Education Level Business Degree holder from a recognized University (min – 2nd class upper or equivalent).

Professional Qualifications:

• (added advantage) Accounting / Financial Management (intermediate or advanced) Management Information Systems or requisite computer application qualification (intermediary to advanced)
• 2 – 3 years banking experience desirable
• Business analysis and reporting experience

Knowledge/Technical Skills/Expertise