Sales & Relationship Manager at Duma works

Ref Number: 3217

Duma Works is recruiting a Sales and Relationship Manager for a leading micro-finance company in Nairobi.

Responsibilities

• Playing an integral role in new business pitches and hold responsibility for the
  effective on-boarding of new clients.
• Responsible for the development and achievement of sales through the direct sales channel.
• Focusing on growing and developing existing clients, together with generating new business.
• Write business plans for all current and opportunity tender business.
• You will act as the key interface between the customer and all relevant divisions.
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with services.
• Letting customers know about other services the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Managing Director.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.

Qualifications

• Strong account management and relationship building skills.
• Previous experience in Account Management or Territory Sales and display an attitude that is key to success.
• Experience of managing major national accounts at head office level.
• Highly self-motivated.
• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• A track record of managing client relationships.