IT Consultancy at Mercy Corps

Purpose / Project Description: The purpose is provision of IT consultancy service to Mercy Corps Kenya

Consultant Objectives:

The consultant will have the following objectives:

Consultant Activities:

Internet support services as described below:

• Servicing all the Nairobi and field based computers
• Maintaining operating systems and all networks (both wireless and local area network)
• Help desk: End user support on all software and hardware issues via online, on phone and on-site support
• Desktop and laptop maintenance support
• Carry out preventive maintenance for all printers in the organization on quarterly basis. (Schedule 1-List of Printers)
• Data recovery and back-ups
• Software and Kaspersky Antivirus update
• Linux and Windows Server management
• Deal with ISP in case internet or bandwidth issues
• For Nairobi Office at ABC place, twice a week visit and on call as proposed

Consultant Deliverables:

(Based on the services provided in the detailed scope of works)

• Servicing all the Nairobi and field based computers
• Maintaining operating systems and all networks (both wireless and local area network)
• Help desk: End user support on all software and hardware issues via online, on phone and on-site support
• Desktop and laptop maintenance support
• Data recovery and back-ups
• Quarterly report on preventive maintenance of all printers.
• Software and Kaspersky Antivirus update
• Linux and Windows Server management
• Deal with ISP in case internet or bandwidth issues
• For Nairobi Office at ABC place, twice a week visit is and on call proposed