Key Account Manager at Telkom Kenya

Job Description

Reporting to: Sector Manager

Band: 3

Department:Enterprise Division

Role Purpose:

The job holder will be Responsible for the development and achievement of sales targets and revenue margins through the customers. Furthermore, he/she should ensure that all the aspects impacting the customer accounts are well managed and eliminate any barriers in achievement of sales targets

Key Duties and Responsibilities

• Achieve the sales targets through new and existing business within the sector.
• Manage client base churn.
• Pipeline Management and Account development planning.
• Monitor the profitability for customers and propose the appropriate plans.
• Conduct joint customer meetings to drive volumes and profitability.
• Develop and account development plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines.
• Develop and demonstrate a thorough understanding of the customer business
• Conduct analysis of customer, customers and sales metrics, costs and categories to inform business decisions
• Ensure the effective management of the customer account and timeous problem solving
• Ensure the accuracy of the first bill as per the signed agreement
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Utilise and align internal business processes and systems to execute sales and ensure operational efficiency
• Take ownership and ensure client journey from engagement to post sales process is seamless
• Support the finance team in money collection and issue resolution
• Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

Academic/ Professional Qualifications

• Relevant Business degree in Sales, Marketing or Economics, MBA would be an added advantage
• 3 - 5 years’ experience in Marketing Management, Sales management, Relationship management
• Experience in high dollar value consultative selling and relationship management preferably within major account

Professional Skills

• Strategic Prospecting Skills
• Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
• High end sales generation and closing ability
• Ability to project a strong, positive image of him/herself and the Company
• Post sales relationship management & sales process management
• Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
• Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
• This position is opened to Kenyan citizens only.