Assistant Manager - Operations & Business Transformation at Kenya Revenue Authority (KRA)

Grade:

KRA 5

Department:

Intelligence & Strategic Operations

Division:

Operations & Business Transformation office

Supervisor:

Manager - Operations & Business Transformation

Supervisee:

Supervisors, Operations & Business Transformation

Job summary:

Responsible for providing administrative support, reporting and coordinating quality assurance and business transformation strategies

Key responsibilities:

• Planning including budgets, procurement plans and training plans, monitoring implementation of the plans and maintenance of records.
• Preparing management reports, organizing functions, and providing administrative and secretarial support.
• Coordinating quality assurance programmes.
• Coordinating development and implementation of the departmental transformation agenda.
• Program and Portfolio Management and oversight for Projects at the departmental Level.
• Business process management for the department including business process enhancement, business process reengineering and measurement of the performance of business processes.

Academic and Professional qualifications

• Bachelor degree from a recognized university
• Evidence of training for a cumulative period of not less than one month in the areas of administration, reporting and quality assurance
• Training in Tax and customs administration will be an added advantage.
• Membership of relevant professional bodies is an added advantage

Relevant work experience required

• Four (4) years progressive work experience in administrative support and quality assurance functions, management reporting and project management.
• Experience is Customs and Tax administration is an added advantage

Skills required

• Honesty and integrity of character.
• Good decision making capabilities
• Good planning, organizational and analytical skills
• Resilient, focused and results oriented
• Excellent oral and written communication, presentation and interpersonal skills
• Motivated, dynamic and dedicated team player
• Ability to build and maintain strong relationships