ICT Merchandiser at Virtual HR

Our client is a leading ICT Solutions provider in East Africa region and has retained a top position in Top 100 mid-size companies listing in Kenya for the last six years consecutively.

They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:

Merchandiser

The Merchandiser will ensure flawless execution of store level sales and promotion plans with customer retailers in assigned store.

The store consists of retail IT products.

Job Principal Accountabilities:

• Assist in making sales at the store by meeting and understanding customer needs, giving advice and guidance on product selection to customers
• Ensure that all products displayed have correct price tags
• Ensure that all products displayed are clean and neat
• Ensure all products are clearly visible to customers
• Handles warranty issues promptly
• Handle customer complaints and deal with customer returns on time
• Ensure that branch orders are met on time
• Communicate daily sales reports on time
• Ensure that products are well stocked at the branch
• Report dead stock/expiries for removal and replacement at the branches
• Undertake stock take every Sunday for key products and sending them to head office for analysis
• Produce sales reports on daily, mid-month and monthly basis

Key Skills and Qualifications

• Diploma/Certificate in Business, Information Technology or related course
• At least 1-year work experience in sales
• Excellent communication skills – be able to communicate effectively within the team as well as with others in the company
• Customer focus – recognize both internal and external customer’s needs and balances available resources and skills to strive to exceed them.