WM Transformation Manager at Standard Chartered Bank Kenya

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values

• Manage and drive the digital transformation agenda in the country.
• Ensure technology enablement is delivered through agile technology projects that improve the client experience and frontline productivity
• Work with stakeholders to get support and adoption of the digital agenda
• Ensure that all projects aspects are successfully completed in country prior to the roll out of any digital initiative.
• Be the Business Lead for all Digital Initiatives for Wealth Management products.
• As Business Lead you will identify various client use cases which can help in contextually marketing Wealth Management products to our clients, with an emphasis on initiating and completing the sale.
• As Business Lead, you must identify critical entry-points, client sale/post sale experience and the most efficient delivery channels
• Be responsible for Digital Transformation projects and features from concept to final implementation.
• As Business Lead, you will work with our country, region and group stakeholders to ensure to ensure that business, quality and functional goals are met with each release.
• As Business Lead you will be the key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of the agile development lifecycle. As Business Lead you’ll need to understand both the engineering and business side of releases and be ultimately responsible for representing the end user’s needs.
• Provide business input on requirements to the technology project teams.
• Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Work with technology/Regional Transformation project teams to develop test plans. Co-ordinate business users to test new platforms or technology features that are developed. Ensure final delivery meets user needs.
• Participate in project review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track
• Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution.
  KEY MEASURABLES
  Digital adaption of technology by frontline teams and clients
• Projects successfully completed; business impact achieved from them.
• Effectiveness of execution in projects, within scope of responsibilities listed above.
• Feedback on quality of work by stakeholders and senior management.

CAPABILITIES REQUIRED

Knowledge

• Good understanding of digital industry including but not limited to Banking/Finances;
• In depth understanding of Digital Marketing concept, best practice & key levers;

Skills

• Stakeholder influencing and engagement skills
• Strong attention to detail
• Ability to mobilize teams quickly
• Experience building collaborative relationships with stakeholders with the ability to participate in cross-functional projects
• Persuasive negotiator with excellent verbal and written communication skills
• Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
• Significant experience of managing professionals over a geographically and culturally diverse region
• Good at Excel, PowerPoint and other MS office programs.

Experience

• 3- 4 years’ experience in a product-related or change/transformation role of a bank’s Wealth Management unit.
• Demonstrated knowledge of how Wealth Management processes and technology systems work.
• Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline.
• Experience in working with technology project teams, from the business perspective, a significant plus.