Relationship Manager, Business Banking at Standard Chartered Bank Kenya

JOB GRADEG7UNIT Client Relationships

REPORTS DIRECTLY TO Team Manager, Relationship Management, Business BankingREPORTS INDIRECTLY TO JOB PURPOSE

• Drive deepening activities with high-value or high potential clients with full range of BB products, continuous analytics support and collaboration with Business Specialists;
• Meet clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Banking Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Responsibilities

• Relationship deepening by proactively reaching out to & engaging with high value Business Banking Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business Working Capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation

Key Relationships

Internal

• BB Specialist
• KYC/CDD unit
• Credit operations

External

Clients of Business Banking Team

Skill requirements

• Product broadening
• Understanding of businesses and financials
• Enhanced multi-product BB knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions
• Journey completion
• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BB KYC/CDD principles

KYC/AML Clause

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

CONTRIBUTES TO

• Revenues, Asset and Liabilities of BB business at country and regional level.
• Image and reputation of department and the Bank.

AUTHORITIESNAEXPERIENCE / KNOWLEDGE REQUIRED

• Good first degree or requisite technical skills gained through professional associations and practical experience (3-5 years’ experience)
• Good working knowledge of banking products.

COMPLEXITY / JUDGEMENTComplexity in managing portfolio of customers balancing effort/reward.FREEDOM OF DECISION MAKING

• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.