Marketing Officer, Retail at Kenya Airports Authority

JOB REF: MBD/MO2/MAY 2018

Job Purpose

The job holder is responsible for identifying and administering non-aeronautical businesses in order to cater for the needs and wants of the airport users and service providers with the overall goal of maximizing non-aeronautical revenues for the Authority.

Employment Terms: Permanent and Pensionable

Reports to: Manager, Retail & Concessions

Key Duties and Responsibilities :

• Ensures all the retail and rental contracts are up-to date at all times through timely renewal process.
• Updates at all times the dual tenants and retail directories
• Implements and monitors rental / retail concession contracts by ensuring that they all generate the requisite revenue as per set contracts through correct invoicing system.
• Introduces new commercial retail ventures /services to enhance services diversification in order to enrich customer service experience.
• Ensures that services providers adhere or comply /stick to the authorized commercial operations and Service Level Agreements including taxi operations.
• Assists in the Development of the annual retail concession plans as well as service level agreements for JKIA and development of marketing and business plans for JKIA
• Develops and maintains good business relationships with concessionaires and stakeholders.
• Responds to commercial queries relating area of jurisdiction.
• Approves car parking management access documents
• Ensures good maintenance and improvement of KAA Quality Management System (QMS) and Safety Management Systems (SMS)

Job Qualifications

• Relevant Bachelor’s degree
• Relevant Diploma Qualifications
• A Minimum of Five (5) years relevant work experience with at least two (2) years Supervisory experience