Data Centre Operations Specialist at ICT Authority

Grade: ICTA 6

Direct Reports: Data Centre Analyst

Responsible for: Managing the support element of Government data centre facilities

Key Tasks

• Perform routine checks on the availability and integrity of data centre services
• Responsible for management and maintenance the data centre physical environment including access control, temperature, power management humidity and general housekeeping
• Ensure all data centre equipment is powered off/on in a controlled manner as per documented procedures during planned outages
• Respond, action and resolve requests / faults logged both internally and externally
• Collate data in order to update capacity management reporting
• A point of contact for users to contact regarding operational constraints related to proposed new solutions as well as involvement in planning the deployment of said solutions
• Escalation of faults and issues to various internal teams, dependant on the type of fault/issue
• Ensure data centre support coverage is maintained in accordance with the rota
• Perform any other duties as may be assigned from time to time.

Job Qualifications

• A university degree in computer science or related field
• Five years relevant experience working in a large data centre environment
• Ability to assemble and troubleshoot a multitude of hardware configurations

Personal skills and attributes required

• Good written and oral communication skills; good interpersonal skills
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment