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  • Posted: Jun 28, 2018
    Deadline: Jul 24, 2018
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    Moi Teaching and Referral Hospital (MTRH) was started in 1916 with a bed capacity of 60 to cater for the Africans Health Needs. It later served as a District Hospital before attaining referral status vide Legal Notice No. 98 of 12th June 1998 of the State Corporations Act (Cap 446). Currently, the Hospital serves as a level six Hospital offering outpatient, ...
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    Commercial Services Director

    Job Grade M3

    Ref: MTRH/HR/02/06/2018

    Job Purpose

    An officer at this level will report to the Chief Executive Officer. Director Commercial Services role is to add value to MTRH’s growth activities by identifying new commercial opportunities and managing marketing efforts. Will keep abreast of market trends and dynamics to provide strategic advice to Top Management.

    An excellent Director Commercial Services will have an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities.

    The goal is to promote and expand the Hospital’s commercial activities that will generate revenue and lead to sustainable growth.

    Job Responsibilities

    • Developing and implementing the Commercial Strategy for the Hospital. The Directorate consist of the following Departments: Private Wing I, Private Wing II, Farewell Home and Resource Mobilization.
    • Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.
    • Developing and maintaining an excellent understanding of the Clients to ensure that their needs are being met.
    • Undertaking Market Research and Analysis and producing Business Plans/Recommendations (including all associated costs and forecasted revenue for the business), to ensure that all business development opportunities (new products, services and markets) are optimized.
    • Championing and leading each new product or service development, from innovation through to successful implementation.
    • Ensuring that regular reviews are carried out with customers, to ascertain their needs
      are met and that excellent customer service is achieved and, developing future improvements/services for the customers.
    • Develop and implement the Hospital Fundraising Strategy and manage relationships with Partners and Investors.
    • Put in place mechanism for continued Monitoring and Evaluation of Resource Mobilization Initiatives.
    • Support the rest of the Hospital with Revenues for sustained Health Service Delivery.
    • Liaising with relevant Directorates/Departments to ensure that customer needs are met and that customer requirements are fully communicated.
    • Maintaining an awareness of external factors (including competitors, government policies/regulations/laws,) which could impact the Directorate; Communicating such information and any subsequent changes/mitigating strategies to the Chief Executive Officer.
    • Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with Objectives of the Directorate.
    • Develop and implement Commercial Strategies according to Hospital Mandate aiming at accelerating growth.
    • To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of the Directorate.
    • Build and maintain profitable partnerships with stakeholders.
    • Monitor performance of commercial activities using key metrics and prepare reports for the Chief Executive Officer on a Quarterly basis.

    Requirements

    • Masters in Business Management, Business Administration (MBA)- Accounting or Strategic Management option or any other approved equivalent qualifications from a recognized institution.
    • Bachelors Degree in any of the following disciplines; Business Management, Entrepreneurship, Commerce (Marketing Option), Business Administration (Finance or Marketing Option), or equivalent qualification from a recognized institution.
    • Must have served in a reputable organization in a Senior Management position for at least ten (10) years.
    • Membership to a relevant professional body with 2018 license.
    • Certificate in Strategic Leadership Development Programme lasting not less than six (6) weeks from a recognized institution.
    • Must have attended Corporate Governance course lasting at least five (5) days or its equivalent from a recognized institution.
    • Certificate in computer application skills from a recognized institution.
    • Proven experience as commercial director or other relevant role.
    • Proven experience in sales and/or marketing and managing clients.
    • In-depth understanding of market research methods and analysis.
    • Solid knowledge of performance reporting and financial budgeting processes.
    • Commercial awareness partnered with a strategic mindset.
    • Excellent organizational and leadership skills.
    • Outstanding communication and interpersonal abilities.
    • A proven track record in Operations Management and Human Resource Management at a senior level.
    • A proven track record of Senior Management in retail or other commercial activity with specific profit and loss responsibility.
    • Proven experience of writing, managing and monitoring strategic plans and reports.
    • A strong entrepreneurial spirit and proven track record in income generation, with the capacity and drive to deliver fresh opportunities.
    • Highly organised and flexible in approach.
    • Approachable, inspirational and supportive, with the ability to communicate effectively with stakeholders.
    • Strong supplier/contractor management and negotiation skills.
    • Strong IT skills — MS Office, database skills etc.
    • Proven ability to think and act strategically and to develop and implement practical and effective procedures.
    • Very strong communication skills, both verbally and in writing.
    • Excellent team-working skills

    NOTE

    Successful candidates in the following positions will be engaged on three (3) years’ contract renewable once for a further period of three (3) years, subject to satisfactory work performance and statutory retirement age.

    In addition, all applicants MUST attach the following valid documents;

    • Kenya Revenue Authority (KRA) Compliance Certificate
    • Higher Education Loan Board (HELB) Certificate
    • Certificate of Good Conduct
    • CRB – Credit Reference Bureau Certificate
    • Ethics & Anti-Corruption Commission (EACC) Clearance

    Method of Application

    The successful candidates will still be entitled to applicable allowances to this grade.

    If you are innovative, self-starter, results-oriented individual and you meet the above requirements, please send your application in six (6) hard copies, detailed C.V, together with copies of your relevant academic/professional testimonials and three (3) referees whereby two (2) must be from your profession to:

    Chief Executive Officer
    Moi Teaching and Referral Hospital
    P 0 Box 3-30100
    ELDORET

    The deadline for submitting full applications will be on Friday 24th July, 2018 at 5:00 pm.

    Persons With Disability (PWDs) and those from Marginalized Areas are encouraged to apply.

    Any form of canvassing shall lead to automatic disqualification and only shortlisted candidates shall be contacted for interviews.

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