Receptionist / Front Office Administrator at Chebu Pharmaceutical Ltd

Job Description

Main Responsibilities

• Welcome clients and potential clients in a professional manner. Receive and screen phone calls and deliver excellent customer service.
• Respond to inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Communicate and coordinate with management about customer enquiries and ensure timely resolution for same.
• Fulfill all reasonable requests from clients and ensure their satisfaction.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide daily and monthly reports as required.
• Carry out instructions given by the management team.
• Provide administrative support and assistance when required.
• Maintain office filing and storage systems including updating and maintaining databases such as mailing lists, contact lists and client information for quick and easy retrieval when required.
• Resolve administrative problems and inquiries and escalate as required.
• Maintain security by following laid down procedures.
• Maintain safe and clean reception area.

Qualifications

• Certificate or diploma in customer service /front office/ secretarial or related course.
• A minimum of 2 years’ experience.
• Excellent planning and organizational ability and strong attention to detail.
• Well-developed written and verbal communication.
• Firm knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Must have good communication skills, listening skills and demonstrate commitment to excellent customer service.
• Be able to work well under pressure.
• Willingness to learn.
• Be confident and self-motivated.

Terms of service: Full-time.

Salary: Between KES 15,000/- and KES 20,000/- per month depending on qualifications.