General Manager / payment Services at Postal Corporation of Kenya

GRADE MG 2

Duties and Responsibilities

• Provide powerful leadership in the management of payment Services.
• Co-ordinate development, implementation and provision of efficient and quality Payment service to the Corporation’s clients.
• Ensure provision of inputs for monitoring the interpretation of productivity and quality standards in customer delivery processes for payment services in all postal outlets.
• Co-ordinate the implementation of performance management systems including inquiry systems for payment and related services and achievement of set targets in their particular sub-section.
• Oversee development of compliance-monitoring plans and support enhancement of related policy, procedures and systems
• Identify laws and regulations applicable to the money transfer business and develop.
• Oversee the continuous review of the compliance program/plans.
• Plan, monitor and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals and multi-disciplinary teams
• Organize sales conferences to introduce new products to customers.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, and solve problems creatively in the Department.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Provide field support to business coordinators and monitor their performance to ensure maximum market growth of payment business.
• Monitor the performance of Business Coordinator in the Region.
• Develop a sound financial budget for the department.
• Plan, monitor and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals and multi-disciplinary teams.
• Serve as a member of the Executive Management of the Corporation, participating in making decisions on all matters relevant to the running of the corporation.
• Ensure effective implementation of the relevant ISO processes and procedures
• Perform any other duty as directed by the Postmaster General.

Job Specifications

• Bachelor’s degree in a business related field
• Master’s degree in a business related field will be an added advantage.
• Advanced-Level Proficiency in Managerial Skills (Planning, Organizing, Controlling, Directing, Coordinating)
• 5 years hands on experience in a manager position.
• Membership of relevant professional bodies e.g. MSK, KIM, and ICPAK.
• Proficiency in computer applications;
• Certificate of Good Conduct;
• Shown merit and ability as reflected in work performance and results.